Hardware & Software Support
From out in the field to inside the office, our service and support staff are here to keep your operation running smoothly.
- Installation, calibration and training
- Field Service
- Product feature support
- Hardware repair
- Software installation and support
We understand that time is money for all our customers but we also know that breakdowns do happen and software can be tricky if you don’t use it all the time so we’re always just a phone call or email away if you do need us. We even have a dedicated Customer Support Specialist within our team so rest assured we’re around for the long-term, helping you set up and integrate the solution at your farm.
For all inquiries, even out of office hours, please call 0800 4 VANTAGE (0800 482 682) or email firstname.lastname@example.org.
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Installation, Calibration & Training
We offer a full installation service that includes quality control checks to ensure that each system is installed professionally, calibrated and ready for use in the field. On-site training for all operators is also provided.
Responsive field support is provided through a number of field technicians that will troubleshoot any issues, repair or replace faulty components and ensure your system is back to it’s working potential.
Product Feature Support
Phone and field support is provided to ensure that you’re getting the most from your investment. Our team is familiar with all user interfaces, menus and settings to ensure that a quick phone call gets you back to work knowing that you’re operating the system correctly.
Professional hardware repair services are offered to provide a fast turnaround of any equipment that may require a trip to the service centre. Loan units are available for hire, however this cannot be guaranteed in peak seasons. Send us a message on our Contact Us Page if you would like more information about Trimble Protected Advanced Warranty Plans that provides for Rapid Replacement of any faulty components to ensure your downtime is minimised.
Software Installation and Support
We offer a range of Software services and support. Utilising Teamviewer desktop sharing software enables us to work on your laptop or desktop remotely, reducing costs and ensuring that we can deliver a fast, efficient solution.